A Realtor's Floor View Tour Checklist for Townhome and Condo Listings

A Floor View Tour places each listing photo on the floor plan where it was taken, facing the way the camera faced. Buyers get a top-down view of the layout with a photo point in each room, and they can move through the home room by room. It works best when the shoot and the listing are set up for it.

Townhomes and condos are where it makes the biggest difference. Three-level townhomes split the home across floors, and condos often have bedrooms and bathrooms that look almost identical in photos. Here's the checklist we'd give any Metro Vancouver realtor listing either one. If you're new to the format, start with how pinning photos to the floor plan works.

Before you book

• [ ] Book the floor plan with the photos. The tour is built on the floor plan, so both need to come from the same visit. Standard, Boost and Elite currently include both; the Standard package guide explains the simplest option.
• [ ] List the rooms buyers will ask about. Think suite kitchen, den versus third bedroom, laundry, in-unit storage, flex rooms and the rooftop deck.
• [ ] Note anything unusual about the layout. A bedroom on the main floor, a den without a window or a second entrance is worth mentioning when you book.

Before the shoot

• [ ] Unlock every level. For three-level townhomes, make sure the garage, storage and roof deck are accessible. A locked door means a missing photo point.
• [ ] Tell the photographer about look-alike rooms. Two nearly identical bedrooms benefit from a wider angle that shows a distinguishing window, closet or door.
• [ ] Prepare every room, not just the showpieces. In a Floor View Tour, buyers can see which rooms have photos and which don't. A skipped laundry room or den stands out on the plan.
• [ ] Open blinds and turn on lights throughout. Consistent light helps neighbouring rooms read as part of the same home.
• [ ] Plan around tenants. If the unit is tenanted, confirm access to every room in advance so there are no gaps on the plan.

Three-level townhouse with garage, living floor and bedroom floor

Before you publish

• [ ] Check the room names on the tour, the floor plan and in your photo captions. Use the same names everywhere, for example "Bedroom 3, upper floor".
• [ ] Order the MLS gallery by floor so it follows the same path as the tour: entry level, main living floor, bedroom floor, then roof deck or outdoor space.
• [ ] Put the floor plan early in the gallery, not as the last image.
• [ ] Add the tour link to your property webpage, listing emails and, where your board's rules allow, the virtual tour field.
• [ ] Check the plan against the photos. If a room has been renovated or repurposed, such as a dining room now used as an office, make sure the floor plan label and your description tell the same story.
• [ ] Walk through the tour yourself on a phone. If you can't tell where you are at any point, a buyer won't either.

In your listing copy

• Mention the tour directly: "See where every photo was taken on the floor plan."
• Call out the layout features buyers care about, such as a bedroom on the main floor, a separate suite entrance, a primary bedroom away from the street or a den that works as an office.
• Refer to floors the way the tour does. If the tour says "upper floor", don't call it "the third level" in the description.

On social media

A screen recording of stepping through the tour, floor by floor, makes a strong short video for reels and stories. It shows the layout in seconds, which suits townhomes especially well. More ideas are in repurposing listing media for social.

At the showing

Keep the tour open on a tablet. Buyers who want to revisit a room they saw online can find it quickly, and it's an easy way to show how a suite or garage-level room connects to the rest of the home. Send the link again in your follow-up so buyers can review the layout while the showing is fresh, and share it with anyone helping them decide who couldn't attend.

Condo-specific tips

• Show what's different about your unit. In buildings with several listings, the Floor View Tour helps buyers see orientation, corner windows and where the balcony sits.
• Include the outdoor space. A photo point on the balcony or patio shows buyers what it looks onto and where it sits in the layout.
• Pair it with a floor plan buyers can print or save.
• Vacant unit? Empty rooms can be hard to read in a gallery. Virtual Staging can help, as long as staged images are clearly labelled; see our notes on staging vacant Coquitlam condos.

Townhome-specific tips

• Treat each level as its own chapter. Make sure every floor has enough photo points that buyers can understand it on its own.
• Ask for stairs and landings to be photographed when they connect spaces in a way that matters, such as a garage entry that leads straight into a mudroom.
• Show the garage and storage. In a townhouse, these are part of the living plan, not an afterthought.

The tour does the explaining. This checklist makes sure it has everything it needs to explain.